When someone gives you a beautifully wrapped package, you say “thank you.”  We should also thank customers who complain; because their complaint is truly a “gift.” What gift has the complaining customer given you?  Maybe it’s easier to see complaints as gifts by considering what the customer could have done instead of complaining:

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Creating Systems to  Put You Center Stage Ruby Newell-Lenger, Certified Speaking Professional and NSA National Board Vice President August 21 in Salt Lake City Building a Million-Dollar Brand Bruce Turkel, Branding Expert September 18 in Salt Lake   NSA Mountain West Speakers Academy Begins November 9th. Click on Academy logo above for more details and…

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